Privacy Policy | Yellouts Ghana

YELLOUTS GHANA Privacy Policy

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

Welcome to Yellouts Ghana ("Yellouts", "we", "our", or "us"). We are a business directory, review, and branding platform based in Ghana, operating at www.yellouts.com. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website and services.

By accessing or using Yellouts, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

Name, email address, and phone number when you register an account
Business name, address, website, description, and logo when you create or claim a business listing
Reviews, ratings, and comments you submit on the platform
Messages you send through our contact forms or support channels
Newsletter subscription details

b) Information Collected Automatically

IP address, browser type, device type, and operating system
Pages visited, time spent on pages, and links clicked
Referring URLs and search terms used to find our platform
Cookie and tracking data (see Section 7)

c) Information from Third Parties

Business information sourced from publicly available directories such as Google Maps for the purpose of populating our directory
Social media profile data if you choose to sign in via a third-party social login

2. How We Use Your Information

We use the information we collect to:

Create and manage your user or business account
Display your business listing on the Yellouts platform
Send you account-related notifications, updates, and alerts
Send promotional emails or newsletters (only with your consent)
Respond to your inquiries and provide customer support
Improve and personalise your experience on our platform
Monitor and analyse platform usage to enhance our services
Detect, prevent, and address fraud, abuse, or security issues
Comply with applicable laws and legal obligations in Ghana

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share data with trusted third-party service providers who assist us in operating the platform, including hosting providers, email service providers, analytics tools, and payment processors. These providers are contractually obligated to protect your data.

Business Owners: If you submit a review or interact with a business listing, certain information such as your username and review content will be visible to that business and other platform users.

Legal Requirements: We may disclose your information if required by law, regulation, court order, or governmental authority in Ghana or any applicable jurisdiction.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

4. Business Listings from Public Sources

Some business listings on Yellouts may have been created using publicly available information from sources such as Google Maps. If your business has been listed without your direct submission, you have the right to:

Claim your business listing and take control of the information displayed
Request corrections to inaccurate information
Request removal of your business listing from the platform

To exercise any of these rights, please contact us at legal@yellouts.com.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

Account data is retained for the duration of your account and for up to 12 months after account deletion
Business listing data is retained until you request its removal
Review and rating data may be retained even after account deletion for platform integrity purposes
Usage and analytics data is retained for up to 24 months

You may request deletion of your data at any time by contacting us at legal@yellouts.com.

6. Your Rights

As a user of Yellouts, you have the following rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete data
Right to Deletion: Request deletion of your personal data, subject to legal obligations
Right to Withdraw Consent: Withdraw consent for marketing communications at any time
Right to Object: Object to the processing of your data for specific purposes
Right to Data Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please email legal@yellouts.com. We will respond to all requests within 30 days.

7. Cookies and Tracking

Yellouts uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us:

Keep you logged in to your account
Remember your preferences and settings
Understand how users navigate and use our platform
Deliver relevant content and improve our services

You can control cookie settings through your browser settings. Note that disabling cookies may affect some functionality of the platform. By continuing to use Yellouts, you consent to our use of cookies as described in our Cookies Policy available at www.yellouts.com/gdpr-policy.

8. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

HTTPS encryption across all pages of the platform
Secure storage of passwords using industry-standard hashing
Regular security reviews and vulnerability assessments
Restricted access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Children's Privacy

Yellouts is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at legal@yellouts.com.

10. Third-Party Links

Our platform contains links to third-party websites, including business websites listed in our directory. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will:

Post the updated policy on this page with a new effective date
Notify registered users via email where appropriate
Display a notice on the platform homepage

Your continued use of Yellouts after any changes constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Ghana, including the Data Protection Act, 2012 (Act 843). Any disputes arising under this policy shall be subject to the jurisdiction of the courts of Ghana.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Yellouts Ghana Email: legal@yellouts.com Website: www.yellouts.com Contact Page: www.yellouts.com/contact-us

We are committed to resolving any privacy concerns promptly and transparently.